Paving the way for a smooth journey of organisational change.
The back story
In 2008, one of the UK’s leading Private Healthcare providers were acquired by a private equity firm and wanted to understand what they needed to do to engage employees through the change.
The challenge was to provide insights to the Executive Team that would enable them to have a clear picture of what action they needed to take to maintain and improve levels of employee engagement through what promised to be an incredible transformational and cultural change journey.
The CEO and Senior Leadership Team believed passionately that employees are key in delivering service excellence. It was essential that they were able to measure engagement and obtain the evidence of the capability required to navigate the change and understand what the business needed.
Ixia were appointed to measure the level of engagement across 8,000 employees in 43 locations across the UK and gain clarity on what was positively and negatively influencing how employees were feeling.
The first thing we did was to listen to the employees. Through a series of insight sessions with representatives from across the business functions, we took time to really understand what made people feel great towards the organisation and what was turning people off.
This enabled the organisation to role-model engaging behaviours right from the off. Rather than designing a survey around what the Executive Team wanted to know, we created it based on what was important to employees.
We provided over 450 team reports so that the data could be understood at a level where meaningful action could be taken, whilst taking care to maintain confidentiality.
6 years on, The results are outstanding. The business has improved their engagement scores year on year. Fundamental to this has been the complete re-development of their management and leadership programmes.
As a result, the company are seeing a significant improvement in their manager capability measures and more positive performance management.
The organisation continues to invest in engagement as they believe it is fundamental to building continuous business improvement. The financial improvements have been impressive, as have their patient and consultant satisfaction measures, which correlate to their employee engagement scores.